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Dealing With Damaged Goods Or Returns
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 Parcel Damage...
- We ship insured, so please examine your parcel carefully upon receipt and report any damage to us
within 5 days.
- If your order was damaged in shipment, do not sign as being received in good condition. Keep all
packing materials and contact us. We will notify the carrier of the problem.
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Returns...
- We shall gladly substitute or replace defective merchandise.
- Please inspect your shipment carefully upon receipt as returned goods must be in original condition.
- Please note that parcels shipped in the winter are usually OK, but we do have some products that are
sensitive to freezing, so shipment of those products is your decision.
- Goods are not accepted for return without prior authorization.
- Please notify us by phone at 1-604-929-4440 or e-mail us at orders@opulencesilksanddyes.com
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For Non-defective "Oops" Returns...
- If you change your mind we'll try and help, all goods for return must be in their original condition.
- Please notify us within 5 days of receipt.
- For non-defective returns there is a 15% restocking charge to cover our costs.
- Sorry but we can't refund shipping charges or cut fabrics.
- Goods are not accepted for return without prior authorization.
- Please notify us by phone at 1-604-929-4440 or e-mail us at orders@opulencesilksanddyes.com
- All returns must be sent via the Postal Service, shipping charges and insurance are your responsibility.
- We will issue a credit upon receipt of non-defective goods. Defective goods may be replaced or credited.
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